Privacy Policy

1. Introduction

Commercial Awnings Limited, trading as BBQ Pods UK ("we", "us", or "our"), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Commercial Awnings Limited, Unit 2266 Dunbeath Road, Swindon, Wiltshire, SN2 8EA

2. Information We Collect

2.1 Information You Provide:

• Contact details (name, email address, phone number, postal address)
• Quote and order information (product preferences, specifications, customizations)
• Payment information (processed securely by our payment providers)
• Installation details (property information, access requirements)
• Communication preferences and correspondence

2.2 Information Collected Automatically:

• Website usage data (pages visited, time spent, referring sites)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see Cookie Policy below)

3. How We Use Your Information

We use your personal data for the following purposes:

• Order Processing: To process quotes, orders, payments, and deliveries
• Installation Services: To schedule and complete professional installation
• Customer Service: To respond to enquiries and provide support
• Marketing: To send promotional materials (with your consent)
• Website Improvement: To analyze usage and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill your order
• Legitimate Interests: For business operations, fraud prevention, and website improvement
• Consent: For marketing communications (you can withdraw consent anytime)
• Legal Obligation: To comply with tax, accounting, and regulatory requirements

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information with:

• Service Providers: Delivery companies, installation contractors, payment processors
• Professional Advisors: Lawyers, accountants, insurers
• Legal Requirements: When required by law or to protect our legal rights

All third parties are required to keep your data secure and use it only for the specified purposes.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Order Data: 7 years (for tax and accounting purposes)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default)

7. Your Rights Under UK GDPR

You have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw marketing consent at any time

To exercise any of these rights, please email info@commercialawning.co.uk with "Data Request" in the subject line.

8. Cookies

Our website uses cookies to improve functionality and user experience:

• Essential Cookies: Required for website operation (cannot be disabled)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track advertising effectiveness (with your consent)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and regular security assessments.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. International Data Transfers

Your personal data is primarily stored and processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

15. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us: